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Customer Relations

Complaint handling process at New England Toyota - Armidale

We at New England Toyota - Armidale, strive to deliver an excellent customer experience.

We know things may not go as planned. If we a have failed to not meet your expectations in any way, please contact us using one of the methods below and we promise we will take action to acknowledge and address your concerns.

Your feedback both positive or negative will drive us to deliver the best possible customer experience.

If you would like information about your rights under the Australian Consumer Law, you may wish to read the Toyota Customer Charter or visit the ACCC’s website .

If your complaint is about a car loan with Toyota Finance, please refer to the Toyota Finance Complaints policy.

If would like to discuss further, please call us directly on (02) 6774 9777  and we will direct you to the Department Manager.

The minimum information we require to investigate a complaint includes:

Full Name, Phone Number and email

Registration number

Registration number

Details of your complaint

You can  also contact our customer experience department on
customerexperiance@armidale.newenglandtoyota.com.au
  • With Full Name
  • Mobile Phone Number
  • Registration number
  • Comments

Upon receiving your complaint, you raised we will:
1. Acknowledge your complaint within  2 Business Days
2. Gather information relevant to your complaint
3. Investigate all circumstances of your complaint
4. Advise of your complaint and next steps (if any)

If you are dissatisfied with the outcome, you are entitled to request further review by Toyota Australia, seek legal advice or make a complaint following government external bodies:

Australian competition and Consumer commission (ACCC)

NSW Fair Trading